How to contact us

Get to know the channels you can use to report your situation to the Ethics Committee and the different stages of this process.

Steps And Description Of The Submission Process

Draft Your Report

In order for us to provide you with the most appropriate response, you must make sure that all information and/or documents related to your report are presented clearly, fully and objectively.

Report The Situation

To report a situation to the Ethics Committee you will need to fill in the form available on the Report a Situation page.

The information you provide will help us to better understand the situation, in particular the respective country and company in question, whether it involves an customer, employee, supplier or other party, the type of situation you are reporting (complaint, request for information, suggestion or compliment), and a detailed description.

In addition to the mandatory fields, you can also attach up to five documents or photos.

Assessment And Response

After reporting your situation to the Ethics Committee via this website you will immediately receive a message confirming receipt. A reference number will be assigned automatically to your process, which you should save and use whenever you contact the Ethics Committee.

Your report will then be analysed by the Ethics Committee based on the type and content of the report and the level of severity. You will always be informed of our opinion.

If you need more information about our activity or mission, please refer to the Frequent Asked Questions section.

Channels of communication

Whether you are a customer, employee, supplier or other party you are always free to report your situation to the Jerónimo Martins Ethics Committee via our website.


This is the preferred channel of communication for reporting situations to the Jerónimo Martins Ethics Committee. It is available 24 hours a day, 7 days a week and is just a click away.

Report a Situation

Alternative Communication Channels:


Rua Actor António Silva Nº7, 1649-033 Lisboa, Portugal. | A/C: Comissão de Ética